erek 23 Casino & Sportsbook Terms

We at erek 23 set out our terms of service to ensure clarity between our platform and our members. These terms govern your account, deposits, withdrawals, bonus eligibility, and dispute resolution. By creating an account at erek 23, you agree to these terms and acknowledge that our services are available only where local law permits.

Our terms cover account opening, identity verification, responsible use of our platform, and the rules that apply to sportsbook bets, live-dealer games, slot games, and esports markets. We also outline how we handle disputes, what happens if you breach our terms, and how we protect your account and data.

This page is not a substitute for legal advice. If you have specific questions about how our terms apply to your situation, or if you believe a dispute has arisen, please contact our support team or our legal department through the channels listed at the end of this page.

Account Opening and Eligibility at erek 23

When you open an account at erek 23, you confirm that you are of legal age to enter into binding contracts under the laws of your jurisdiction. You also confirm that you are not a resident of a jurisdiction where online wagering is prohibited by law. We do not offer our services in jurisdictions where online gaming is illegal.

During account opening, we collect your name, date of birth, address, and a valid ID document. This information is used for identity verification (KYC) and to comply with applicable anti-money-laundering regulations. We may request additional documentation at any time to verify your identity or the source of your funds.

You are responsible for providing accurate information. If we discover that your account details are false or misleading, we reserve the right to suspend or close your account and forfeit any balance. You must also notify us immediately if your personal information changes — for example, if you move to a new address or change your name.

Your responsibility to verify local law

It is your responsibility to verify that your access to erek 23 complies with the laws of your own jurisdiction before creating an account. We do not provide legal advice, and we cannot advise you on whether online gaming is legal where you live.

Deposits, Withdrawals, and Payment Methods

We at erek 23 accept deposits through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers via mobile banking, local payment, online payment, and e-wallet. Deposits are processed instantly once confirmed. Minimum and maximum deposit amounts vary by payment method and are displayed during the deposit process.

Withdrawals are subject to account verification and standard security checks. Once your account is verified, you can withdraw to any of the payment methods you used to deposit. Processing time is typically one business day for standard members; VIP tiers may see faster processing. All withdrawals are subject to verification windows to protect your account from fraud.

We reserve the right to refuse a withdrawal if we suspect fraudulent activity, money laundering, or breach of our terms. In such cases, we will notify you and provide an opportunity to resolve the issue. If a withdrawal is refused, your balance remains in your account and available for play or future withdrawal requests once the issue is resolved.

Bonus Terms and Eligibility

Our welcome offer is available to new members who make their first deposit at erek 23. The bonus is calculated as a percentage match of your deposit and is credited automatically once your deposit is confirmed. The exact bonus percentage and playthrough requirement are displayed in your account when you log in.

To claim the welcome offer, you must:

Complete account registration and identity verification.
Make your first deposit using one of our supported payment methods.
Meet the playthrough requirement by placing bets across our sportsbook, live dealer, slots, or esports markets.
Withdraw the bonus and any winnings once the playthrough requirement is met.

Weekly cashback is calculated on net losses across all game types and is credited automatically every Tuesday. Cashback is not a guaranteed return — it is only paid if your total stakes exceed your total winnings for the week. Your cashback rate depends on your loyalty tier at erek 23.

Key terms

Welcome offer is a percentage match, not a fixed amount
Playthrough requirement must be met before bonus withdrawal
Weekly cashback applies only to net losses, not gross stakes
Bonus terms may change; check your account for current terms
Bonuses are non-transferable and cannot be combined with other offers

Betting Rules and Settlement

At erek 23, we offer sportsbook bets on Liga 1, Piala Indonesia, Piala AFF, Champions League, Premier League, MotoGP, badminton, and esports markets including Mobile Legends, Free Fire, and PUBG Mobile. All bets are settled according to the official result of the event as determined by the relevant governing body or league.

Multi-bets require all selections to win for the bet to win. If any selection loses, the entire multi-bet loses. System bets create multiple smaller multi-bets from your selections, allowing partial wins if some selections lose. Live-dealer games are settled in real time by the dealer, and slot games are settled by the game's random number generator.

We reserve the right to void any bet if we discover that the event has been affected by fraud, match-fixing, or other irregularities. In such cases, your stake will be refunded. We also reserve the right to limit bet sizes or suspend betting on specific markets if we detect unusual activity or risk.

Account Suspension and Closure

We at erek 23 may suspend or close your account if we believe you have breached our terms, engaged in fraudulent activity, or used our platform in violation of applicable law. Grounds for suspension or closure include but are not limited to:

Providing false or misleading information during account opening or verification.
Attempting to manipulate odds, exploit bonuses, or engage in collusion with other members.
Using our platform from a jurisdiction where online gaming is prohibited.
Engaging in money laundering or other financial crimes.
Violating our responsible use policy or terms of service.

If your account is suspended, you will be notified and given an opportunity to respond. If your account is closed, any remaining balance will be held in escrow pending resolution of the issue. Once resolved, your balance will be returned to your original payment method.

Dispute Resolution and Complaints

If you believe a dispute has arisen between you and erek 23 — for example, regarding a bet settlement, bonus eligibility, or account closure — please contact our support team through live chat, email, or phone. We will investigate your complaint and respond within standard business hours.

If you are not satisfied with our response, you may escalate your complaint to our legal department. Contact details are available on our legal notice page. We aim to resolve all disputes fairly and in accordance with applicable law.

If you believe we have violated applicable law or your consumer rights, you may also file a complaint with the relevant regulatory authority in your jurisdiction. We cooperate fully with regulatory investigations and maintain detailed records of all account activity for this purpose.

Service Availability and Jurisdiction Notice

We at erek 23 offer our services only in jurisdictions where online gaming is permitted by local law. Our services are not available in jurisdictions where online wagering is prohibited. We do not offer our services to residents of jurisdictions where doing so would violate applicable law.

It is your responsibility to verify that your access to erek 23 complies with the laws of your own jurisdiction. We provide no legal advice and cannot advise you on whether online gaming is legal where you live. If you are unsure, we recommend consulting a local legal professional before creating an account.

Members in supported regions can access erek 23 through our website and mobile browser. We maintain local support availability in Jakarta, Surabaya, Bandung, Medan, and Semarang during peak hours. If you have questions about service availability in your region, please contact our support team.

Account Eligibility and Age Requirements

By creating an account at erek 23, you confirm that you are of legal age to enter into binding contracts under the laws of your jurisdiction. You also confirm that you are not prohibited by law from accessing online gaming services. We do not knowingly accept accounts from individuals who are underage or legally prohibited from accessing our platform.

We may request proof of age or identity at any time. If we discover that your account was opened by someone underage or in violation of applicable law, we will close your account and forfeit any balance. We take age verification seriously and cooperate with regulatory authorities on this matter.

If you believe your account has been accessed by someone underage or without your consent, please contact our support team immediately. We will investigate and take appropriate action to secure your account.

Your Responsibility for Local Law Compliance

We at erek 23 operate in supported jurisdictions only. However, it is ultimately your responsibility to verify that your use of our platform complies with the laws of your own jurisdiction. We cannot advise you on local law, and we do not assume responsibility for your compliance with local regulations.

Before creating an account or placing any bets, you should research the legal status of online gaming in your jurisdiction. If online gaming is prohibited where you live, you should not access erek 23. If you proceed despite local prohibitions, you do so at your own risk and assume full responsibility for any legal consequences.

We reserve the right to close any account if we discover that the member is accessing our platform from a jurisdiction where online gaming is prohibited. In such cases, any remaining balance will be held in escrow pending resolution of the matter.

Data Collection and Privacy

We at erek 23 collect personal data for account opening, identity verification (KYC), and compliance with anti-money-laundering regulations. The data we collect includes your name, date of birth, address, contact details, and a copy of your valid ID document. We may also collect information about your betting activity, payment history, and account usage.

This data is encrypted and stored securely in compliance with applicable data protection standards. We do not share your personal data with third parties except as required by law or to process your payments and withdrawals. For full details on how we handle your data, please see our privacy policy

You have the right to request access to your personal data, correct inaccurate information, or request deletion of your data subject to applicable law and our record-keeping obligations. If you have questions about your data or wish to exercise these rights, please contact our support team or our legal department.

Contact for Legal and Compliance Inquiries

If you have legal questions about our terms, or if you wish to file a complaint or dispute, please contact our legal department through the channels listed on our legal notice page. We respond to legal and compliance enquiries within standard business hours.

For general support questions, account issues, or betting disputes, please contact our customer support team through live chat, email, or phone. Support is available during peak hours in Jakarta, Surabaya, Bandung, Medan, and Semarang.